My son went on a scout camping trip this past weekend and took the phone with him. He and his ride left camping a bit early due to weather. When they tried to use his phone to call me to let me know, it wouldn't call. So, later Saturday afternoon I started exploring the firefly website again. The phone still doesn't show up under my account, there are no error messages and I still haven't received a response to the original trouble ticket. I went searching for a solution and found that I'd have to file another trouble ticket. Note; They don't put their 800 number anywhere easy to locate and by the time I found it, I had to wait until today to call.
As best as I can figure, at this point, they'll tell me that I'll have to purchase a new sim card, reactivate the phone and then put it back on a pay-as-you-go plan. For all the effort, I could go to Wal-mart and purchase one of the generic AT&T pay as you go phones instead and get better service.
We'll see how long it actually takes them to respond to the second trouble ticket and in the meantime I think I'll explore other options.